Practical AI guide
Responsible AI use for small businesses
Useful AI adoption starts with choosing appropriate workflows and keeping people responsible for consequential decisions.
Use AI where review is practical
Drafting, summarization, brainstorming, organization, and low-risk workflow assistance are easier to review than fully autonomous consequential decisions.
Verify important claims
Check factual, financial, legal, compliance, technical, and customer-facing claims against authoritative sources before relying on them.
Protect sensitive information
Understand the privacy, retention, and data-use policies of the tools you adopt. Keep credentials, protected information, and unapproved confidential data out of systems that are not authorized for them.
Keep human accountability
Assign a person responsible for approving consequential output. AI assistance does not transfer responsibility away from the business.
Measure value
Compare time, quality, errors, and customer impact before and after introducing AI. Automation that creates more review burden than value should be reconsidered.
Miller Hoey AI Academy is developing practical, vendor-neutral AI fluency training.